Xndoll.com Website Review

The most unreliable, hypocritical and customer-unfriendly company when it comes to sex dolls I have ever dealt with. And I have dealt with many. They send me a doll with incorrect features and many skin cracks, but the worst thing is that I received a completely damaged package - broken, wet, dirty and completely unsealed on one side (everyone could easily see what was inside). Can you imagine my embarrassment, considering the most intimate nature of the package? Any professional company that has at least basic respect for the customer would immediately refund the full amount for such an incident! I send them detailed photos, which I of course took, demanding appropriate compensation. It took weeks before they accepted my complaint, but in order to give me my money back, they insisted that I send the thing back all the way from Europe to China! Can you imagine a private person arranging for the transport of a large package to the end of the world, with all the bureaucracy, taxes, high shipping costs, etc.? I asked them to help me with this whole mess with shipping or at least give me details on who to contact to send the package back. Instead of giving me step by step instructions on how to recreate the same shipping path, they just gave me vague and ridiculous "tips" on how to contact the big shipping companies (UPS, FedEx, etc.) and that's it. Of course, I checked with them, but even the cheapest shipping options are incredibly expensive and XnDoll refuses to cover them - I told them to take it as a form of compensation for my terrible experience, but instead they suggested looking for "sea shipping". Oh yes, "sea shipping" - FedEx informed me that it is possible, but it will cost even more than standard air shipping. FedEx, UPS and others are adamant that the company that accepts the complaint is OBLIGED to arrange the return shipment (if they insist) and it is up to them to prepare the proper label and all the paperwork for customs clearance. But no, XnDoll has been making fun of me for 4 months, constantly talking about "their policy" and how they "understand my frustration" and having this kind of banal dialogue but are not willing to provide any real help in resolving this issue.