Incorrect Detection. What is a False Positive? How to Send File to Gridinsoft Lab?

Fill out the form below to report an incorrect detection to Gridinsoft Labs. For example, if you think Gridinsoft has incorrectly detected clean files as malware.

Incorrect Detection: Report a False Positive or Undetected Malware to Gridinsoft

How to Send File?

October 03, 2022
Fill out the form below to report an incorrect detection to Gridinsoft Team. For example, if you think Gridinsoft has incorrectly classified a file as malware (false positive). Or that we missed some threat.
Fill out the form below to report an incorrect detection to Gridinsoft Team. For example, if you think Gridinsoft has incorrectly classified a file as malware (false positive). Or that we missed some threat.

What is a False Positive?

A false positive, also known as a "False Detection," is a legitimate file wrongly detected by antivirus as being infected. It occurs when a program performs an action that appears to be a virus-like activity to the antivirus program. We strive to reduce false-positive detection to as minimum as possible. However, we may occasionally mistakenly flag a legitimate suitable file as a false positive threat.

Sometimes, we can fail to detect an infection. It is possible, although very unlikely that a threat will get past our filters. This happens mainly because new malware is released continuously, and there is a time gap between when a virus is created and when we add detection.

Submit a File to Gridinsoft Lab

GridinSoft Anti-Malware has one of the most up-to-time malware databases. Files submitted by our customers are a great help for us to stay accurate in detecting threats.

File Type:
Malware/Suspicious
False-Positive
File To Upload:

Max. file size = 50 MB

loader
Thanks for your submission!

Also, you can always contact us with any question or request about suspicious files or false detections you think you have.