Our Privacy Principles
Understand what each service processes
Gridinsoft LLC processes data to operate this website, provide online analysis, manage accounts and licenses, and provide support. Website visits, application diagnostics, and submitted material are separate data flows.
- Website requests generate server logs that may include the IP address, browser information, requested page, referrer, and request time.
- We use Google Analytics to measure website visits, pages viewed, visit duration, and referral sources, and Google Ads for advertising attribution. These technologies may use cookies and browser or device identifiers. Aggregate reporting does not mean that no visitor data is processed.
- We use Google AdSense on selected reports to show third-party ads. Providers may use cookies, IP addresses, and browser or device identifiers for ad delivery, measurement, frequency limits, and fraud prevention. Personalization depends on consent and settings. The cookies used also depend on location and browser.
- Where a consent message is shown, you can manage your choices there. Your browser also lets you block or delete cookies. Turning off personalization does not necessarily stop all ads or advertising cookies.
- The uploaded file is processed for analysis, but the file itself is not retained or shared with third parties.
- The website stores the analysis report and a record containing the file hash, file name, file type, detection result, submission time, and submitting IP address. These records are distinct from the uploaded file itself.
- File names, hashes, technical metadata, and analysis results may appear in public reports. Submitted websites and their reputation reports may also be public.
Gridinsoft Anti-Malware keeps scan logs in the application. Optional statistics are sent when the corresponding application setting is enabled. You may also choose to send logs or files to Support to investigate a problem. These are separate from website visits and online scanner submissions.
Our website started as a home business in 2003. Gridinsoft LLC was registered in 2008. Our current address is in Kyiv, Ukraine; the former Kremenchug office is closed.
Gridinsoft LLC · Lesya Kurbasa Avenue, 7B · 03194 Kyiv · Ukraine
Before submitting confidential material, contact Support to agree on the submission method and handling terms. For questions about retention, recipients, or deletion, provide the report URL or hash; do not attach the confidential file to the initial request.