Mysa-london.co.uk Suspicious Shop

I would urge anyone to think twice before ordering from this company. Shortly after placing my order, their own system altered the item. I immediately contacted them — well within their own cancellation window and long before dispatch — to cancel. Despite this, they refused to process or even discuss a refund until the item had been picked, shipped (from China), and then returned at my own expense. This is a clear breach of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which gives UK consumers the right to cancel any online order prior to dispatch without penalty. They ignored multiple cancellation requests and only began shipping three days later, showing deliberate disregard for these legal rights. Their emails were vague, repetitive, and appeared automated — offering no accountability or human resolution. It feels like a business model built around ignoring consumer protections until forced to comply. Avoid at all costs if you value your rights and your money. I'm now pursuing a refund through my card provider and reporting the incident to Trading Standards.

I would urge anyone to think twice before ordering from this company. Shortly after placing my order, their own system altered the item. I immediately contacted them — well within their own cancellation window and long before dispatch — to cancel. Despite this, they refused to process or even discuss a refund until the item had been picked, shipped (from China), and then returned at my own expense. This is a clear breach of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which gives UK consumers the right to cancel any online order prior to dispatch without penalty. They ignored multiple cancellation requests and only began shipping three days later, showing deliberate disregard for these legal rights. Their emails were vague, repetitive, and appeared automated — offering no accountability or human resolution. It feels like a business model built around ignoring consumer protections until forced to comply. Avoid at all costs if you value your rights and your money. I'm now pursuing a refund through my card provider and reporting the incident to Trading Standards.