Support.exe Trojan Agent Analysis

Updated 3 hours ago

Checked by Malware Check

support.exe

Technical Analysis

File Name	support.exe
File Type	PE32 executable (GUI) Intel 80386, for MS Windows
Scanner Version	1.0.234.174
Database Version	2026-01-20 17:00:22 UTC

⚠

Trojan.Win32.Agent.oa!s1

Malware family: Agent

Trojan Agent malware disguises itself as legitimate software while performing unauthorized activities including data theft and providing remote system access to threat actors.

N/A

Detection Rate

146,944

File Size (bytes)

2026-01-20

Analysis Date

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File Identification

Hash Type	Value	Action
MD5	27c082c6ded4d78708214ceb92fc937c
SHA1	c2ab8fc9bc9662d5484c55dc1d92c11cdb454f91
SHA256	e28c1247bf29ead442e9bbaa9a3e178d333b7d4c90f5f55af311a193ee6ec959
SHA512	51ec643dd0aa3aafd67caa804967da98377cb889aa77567db7c895520473ac0c7b4560d73e59f9c49b558764d1280185f315373ba02b99a2d2ed1ba50cce3775
ImpHash	eb6f4bdf978fc07ec2cb56d40474a6b5

PE Analysis

Basic Information

▼

Image Base	`0x00400000`
Entry Point	`0x0040af4a`
Compilation Time	2011-06-20 14:05:05
Checksum	0x00024865 (Actual: 0x0002faa6)
OS Version	5.1
PEiD Signatures	`PE32 executable (GUI) Intel 80386, for MS Windows`
PDB Path	`G:\VertexNet\Loader VC++\loader\RELEASE_STATIC\loader.pdb`
Digital Signature	No valid SignedData structure was found.
Imports	7 libraries WSOCK32, WININET, KERNEL32, USER32, SHELL32, ADVAPI32, urlmon
Exports	0 functions
Resources	11 Resources
Sections	5 Sections

PE Sections

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Name	Virtual Address	Virtual Size	Raw Size	Entropy	Characteristics	MD5
`.text`	`0x00001000`	109,650 bytes	110,080 bytes	6.62 (Compressed)	`IMAGE_SCN_CNT_CODE\|IMAGE_SCN_MEM_EXECUTE\|IMAGE_SCN_MEM_READ`	`87D311087C6A7517E6F4B3D94082A395`
`.rdata`	`0x0001c000`	19,558 bytes	19,968 bytes	4.98 (Normal)	`IMAGE_SCN_CNT_INITIALIZED_DATA\|IMAGE_SCN_MEM_READ`	`ADF7B76F7F57955FD939F672968BAF2C`
`.data`	`0x00021000`	14,276 bytes	5,632 bytes	3.25 (Normal)	`IMAGE_SCN_CNT_INITIALIZED_DATA\|IMAGE_SCN_MEM_READ\|IMAGE_SCN_MEM_WRITE`	`2DE9506462862203BED3F1D00D3913CD`
`.rsrc`	`0x00025000`	1,428 bytes	1,536 bytes	4.93 (Normal)	`IMAGE_SCN_CNT_INITIALIZED_DATA\|IMAGE_SCN_MEM_READ`	`BDA248C3CC38AB63875EFE8C4C7BF04A`
`.reloc`	`0x00026000`	8,400 bytes	8,704 bytes	4.96 (Normal)	`IMAGE_SCN_CNT_INITIALIZED_DATA\|IMAGE_SCN_MEM_DISCARDABLE\|IMAGE_SCN_MEM_READ`	`2F546C9D9B760245CD1FBEBE34712563`

Entropy Analysis Alert

1 section(s) with elevated entropy (≥6.5) - possible compression

Resource Analysis

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Total Resources: 11 (668 bytes)

Resource Type	Count	Total Size	Percentage
RT_RCDATA	10	61 bytes	9.1%
RT_MANIFEST	1	607 bytes	90.9%

Certificate Chain Analysis

▼

No Digital Signatures

This file is not digitally signed.

Security Implications:

Cannot verify the publisher's identity
Increased security risk when running this file
May trigger security warnings on some systems

⚠ This file either lacks a digital signature or the certificate chain could not be verified
Exercise caution when executing unsigned files from unknown sources

Certificate Verification Status

No valid SignedData structure was found.

Recommendation: Verify the file source and ensure it comes from a trusted publisher.

Trojan.Win32.Agent.oa!s1 Removal

Gridinsoft has the capability to identify and eliminate Trojan.Win32.Agent.oa!s1 without requiring further user intervention.

Download Anti-Malware

Removal Instructions

Follow these steps to completely remove the threat from your system

Start by downloading Gridinsoft Anti-Malware to your computer.
Double-click on the gsam-en-install.exe file and follow the on-screen instructions to install the program.
Once the installation of Gridinsoft Anti-Malware is complete, the program will open on the Scan screen.
Click on the "Standard Scan" button to begin scanning your computer for threats.
After the scanning process is finished, click on "Clean Now" to remove any detected threats.
If prompted, restart your system to complete the removal process and ensure all threats are eliminated.

Important: Before You Start

Disconnect from the internet to prevent the malware from spreading or downloading additional threats. Run the scan in Safe Mode for better detection and removal of persistent threats.

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