How to Report a False Positive Detection?

False Positive Gridinsoft
False Positive Gridinsoft

If you are sure that the file is safe, but Gridinsoft Anti-Malware detects it as a threat, you can report a false positive detection.

There are two kinds of submission channels in the program: manual and auto.

  • Manual False Positive Submission: there is a form on our website submit a file for analysis where a user can upload a certain file and receive a report.
  • Automatical False Positive Submission: before the removal process, if a user selects the action “Ignore Always” for the file we are receiving a notation on this issue and count it as False Detection.

Also, you can contact us with ease by opening a ticket in our Help Center.

In all cases the submitted file will be reviewed by Gridinsoft Lab.

By Polina Lisovskaya

I have been working as a marketing manager for many years and I like to look for interesting topics for you

View all of Polina Lisovskaya's posts.

Leave a comment

Your email address will not be published. Required fields are marked *