Welldoneparts.com Low Trust Review: Is It Safe?

I strongly advise against buying from welldoneparts.com based on my experience with a return worth €436. I requested a withdrawal within 14 days, as provided by European law. On its website, the company states that no refunds are issued for returns made by mistake—an unlawful clause that contradicts the Consumer Code. After notifying them of my withdrawal via email and WhatsApp, customer service initially denied receiving my communication and avoided providing a return address. Faced with this lack of support, I was forced to immediately open a Chargeback (charge reversal) procedure through my bank (Revolut). A chargeback is the official protection offered by Visa/Mastercard networks, allowing consumers to dispute a payment when a seller fails to respect consumer rights. Only after the bank dispute was initiated did they finally provide me with the address in Poland. I shipped the package back at my own expense. Once delivered and confirmed by the courier, the company still refused to issue a direct refund, using the ongoing bank procedure as an excuse. I submitted all evidence—including communications, proof of shipping, and proof of delivery—to Revolut. The bank reviewed the documentation, closed the case in my favor, and credited the full amount of €436 back to me. The incident and the unlawful terms on their website have been reported to the AGCM (Italian Competition Authority) and ECC Italy (European Consumer Centre). I encourage all consumers to be cautious and to utilize bank chargebacks in similar situations. Returning a product purchased online—even if you simply changed your mind—is your right under European law.