Soulario.com Suspicious Shop

Complaint Against: Soulario – Order #: SL24858 – Product: Shoes – Consumer: Fred S.

Complaint Details:

I am filing this complaint due to deceptive business practices, lack of transparency, and an unreasonable return policy by Soulario.

Soulario presents itself as an Australian brand, yet failed to clearly disclose at the time of purchase that the merchandise is actually shipped from China. This material fact was only discovered after the order was placed.

After payment, I received a notice stating:

“Due to high volumes, our shipping times are as follows: US: 10–20 days, rest of the world: 15–25 days.”

This statement is misleading and omits the true origin of the shipment and the nature of international fulfillment.

The shoes received were materially different from the product advertised in style and quality.

When I requested a return, Soulario made the process deliberately difficult, requiring over 20 email exchanges before issuing a Return Authorization. I was then informed that:

• Soulario has no U.S. return address

• Returns must be shipped to Australia

• Return shipping costs exceed the original purchase price

These terms were not clearly disclosed prior to purchase and effectively prevent consumers from exercising their right to return.

Resolution Requested:

I am requesting a full refund without requiring international return shipping, or reimbursement of return shipping costs. I also request that Soulario be required to clearly disclose shipping origin, delivery timelines, and return obligations prior

This review should be zero stars. Soulario's website, under "Refund Policy," states that customers are not responsible for return shipping costs if there is "a mistake on our end." I will demonstrate in a moment that this statement is false. And, it is an important falsehood, because returns must be sent to Australia. The cost of return shipping to Australia is more than triple the cost of the two shirts I purchased from Soulario -- shirts that, because of "a mistake on [Soulario's] end," I needed to return. I ordered a size M and received a size XL, which is much too large for me to wear. While dealing with Soulario's customer support about returning the shirt at Soulario's expense, I reordered a size M. Again, I received a size XL! After exchanging over 20 emails with Soulario over a period of two months, during which I sent proof of what I had ordered and what I received, I was refused a refund unless I shipped the shirts to Australia at my expense. I concluded that I had been scammed: apparently, Soulario is getting rid of unsold XLs by sending them to unsuspecting customers like me, knowing that I would not be able to return them for a refund because of the prohibitive cost of shipping to Australia. Soulario's promise to pay for return shipping when there is "a mistake on our end" is false. Do business with them at your own risk.