Kalsten.com New Domain Warning Warning: Is It Safe?

I ordered a Portable Electric Ice Cream Maker from Kalsten (Order #14085, $47.98). I received a coffee grinder instead — an entirely different, cheaper product. Based on how the return process unfolded, I don't believe this was a simple mistake. It looks like a pattern designed to make customers give up before they get their money back. Here's how it worked: I reported the wrong item and was told to submit a photo. I did. Then I was asked to confirm it again. Then, instead of a refund, I was offered a rotating menu of alternatives — store credit vouchers worth more than the item, partial refunds at various percentages, and return-label options that deducted a fee — but never a straightforward 100% refund. Each time I pushed back, a new offer appeared, with the goalposts moving just enough to keep the process going without resolving it. I also dealt with four different support reps, each of whom seemed to restart the conversation from scratch rather than referencing my prior correspondence or the return that had already been approved. Just when I thought a resolution had been reached — I agreed to keep the wrong item in exchange for a partial refund minus a "return-label fee" — the refund never arrived. When I followed up, I was told the case was still "under review" and asked, again, for additional photos of an item I'd already documented and had approved for return. This cycle of approvals, followed by new requirements right as resolution seemed close, is a classic delay tactic. Whether or not it's technically fraud, the end result is the same: it wears customers down and discourages them from pursuing a refund they're rightfully owed. If you order from Kalsten and receive the wrong item, document everything, don't accept anything less than a full refund, and be prepared to escalate to your bank and payment platform directly rather than waiting on their internal process.