Suspicious Website
Gridinsoft currently classifies this site as Suspicious Website. The report highlights 1 blacklist detections, no established public user-review history, and heuristic security signals. These risks are driven by active warning signals despite the site's longer domain history.
Trust signal radarNormalized trust signals for genuine.supportDomain Maturity: 2644 daysDomain MaturityWarning Cleanliness: 1 detectionsWarningCleanlinessSafety Level: 3 negative tagsSafetyLevelPositive Signals: 1 positive signalsPositiveSignalsPopularity: Estimated low traffic without Tranco or social profile dataPopularityTrust Zone: .supportTrust ZoneOperational Signals: 1 detected servicesOperationalSignalsLocation Credibility: Hosting country NLLocation Credibility
Figure 1. Trust signal radar for genuine.support. Larger shaded area indicates stronger trust signals.
How we scored genuine.support
Tech signals:
Helpdesk
Negative signals:
security-provider warnings
a malware or phishing blacklist detection (1)
heuristic signals associated with scam
automated caution checks
limited independent reputation data
Positive signals:
strong independent trust
a long-term domain history (7.2 years)
an active SSL certificate (3 months)
Last checked October 17, 2026 at 12:02 AM by
Gridinsoft Trust Model v2.5.7
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What is Genuine?
According to its current page title, genuine.support presents itself as “ScreenConnect Remote Support Software”. The sections below evaluate the site-specific reputation and technical findings.
Use caution with genuine.support. Its current Gridinsoft trust score is 33/100; review the site-specific findings below before use.
Why is genuine.support marked "Suspicious Website"?
Gridinsoft's current assessment of genuine.support is based on automated caution checks and heuristic signals associated with scam. Context considered alongside those findings includes limited public traffic history. The listed status means the domain currently appears in Gridinsoft's own Threat List; it is not a consensus of external providers. 1 of 26 publicly displayed security sources report a warning.
A structured view of the site's detected themes, page signals, and related online footprint elements.
Helpdesk
This site includes structured support channels such as help center, ticketing, chat, or service contact pages.
Heuristic - Scam
Heuristic Risk
Established Domain
This site has maintained active domain presence over time, indicating operational continuity.
Listed by Gridinsoft
Gridinsoft Internet Security classified genuine.support as unsafe. As a VirusTotal partner, our detections contribute to broader protection across tools and browsers.
Domain StatusClient Transfer ProhibitedDNSSEC: UNSIGNED
Top Level Domain.supportDomain Extension
Technical Details
IP Address172.82.101.141
Hosting ProviderOpenMetal, Inc.Los Angeles, California, US
NetworkAS400956 - OpenMetal, Inc.Hosting
SSL CertificateYR2TLSv1.2 · Valid for: 3 months · from October 4, 2026 at 9:40 AM · to January 2, 2027 at 9:40 AM
Name Serversns1.genuinetech.cloud ns2.genuinetech.cloud ns3.genuinetech.cloud ns4.genuinetech.cloud
Content from the analyzed website
Quoted for security analysis. These statements belong to the source website and are not endorsed by Gridinsoft.
Original page titleScreenConnect Remote Support Software
Mentioned hosts (1)
genuine.support
Security Analysis
Verified ServicesThis domain has been verified by the following legitimate services and organizations, confirming authentic ownership and proper email security configuration.
Microsoft 365
Microsoft cloud productivity suite (Office, email, etc.).
How to block Genuine.support?
Our Anti-Malware can automatically block access to genuine.support if it is flagged as malicious.
Install and run the protection.
The program will block flagged domains and remove related threats.
Exclusion
If you believe genuine.support is safe, you can add it to the exclusion list:
Open Gridinsoft Anti-Malware → Tools → Ignore List.
If you own Genuine.support and want to challenge the trust score, please submit a review request via portal.gridinsoft.com. There you can claim your profile and add verified company/contact details. If you cannot access the portal, email legal(at)gridinsoft.com with proof of legitimacy and contact details. We never charge website owners for reviews or reconsideration requests. For more information, please review our Disclaimer.
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33
points /100
The score is based on a 1-100 scale, with 100 being the most reputable.
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Help protect others by sharing this page on social media! The more people who know about genuine.support, the fewer chances they have to deceive someone else.Help others evaluate genuine.support by sharing this page on social media!
Help protect others by sharing this page on social media! The more people who know about genuine.support, the fewer chances they have to deceive someone else. Help others evaluate genuine.support by sharing this page on social media!