Blauzone.com Reputation Review

This is a scam. They state that they are US based site and offer some handmade goods. I ordered a "Handcrafted Reader Night Light" which is advertised as a handmade product. I paid 29.99 USD for it plus shipping. What I received was a shock to me. It had to be e beautiful birthday gift for a friend but the product is so ugly, of such a poor quality, that it would be a disgrace to have it as a gift. Definitely not handmade! Definitely not looking like the photos online on the blauzone.com. Besides, it is such a low quality that the light and all its parts were scattered around in the product. It was broken. An hour or two after I received it, I sent an email to blauzone with photos of the product, as well as all the necessary documents proving my order, it's processing, shipping, and payment. The email address I used is stated in their website in the section of their return policy. I used the correct email address and followed all the requirements stipulated therein, so that to have the product returned and my money back. Unfortunately, they answered not by providing me with the address to which clients could return their goods - as it is stated and promised in their return policy - but they just wrote that I was not to bother sending the product back but they were sending me a new one. I never asked for a replacement as the product was nothing like the advertised online. I wrote that clearly in my email. However, they refused a refund but are to send me another junk. I wrote them within an hour or two after I received the product. So, I am within the 14-days limits. I never used the thing, kept it in its original package, provided them with all the required information and documents of proof. They did not provide me with the address for return, nor were they willing to refund me. Online I read many similar stories of other clients. And there was a positive review for every review similar to mine. I am afraid that more people will be mislead.